Frequently Asked Questions

We are currently available these days and hours:

Sun ・ 3pm – 7pm ET
Mon-Fri ・ 7am – 6pm ET
Sat ・ 12am – 7pm ET
You can call us at (U.S.A.) +1 (904) 800-8847 or e-mail support@neustartdigital.net. Or you can visit our contact page and request a day and time for us to call you.

Neustart Digital is now CHACŌN & CO. To better reflect our new position as a company focused on design services instead of exclusively web services, we’ve elected to restructure our business and brand. No existing services from our time as Neustart Digital have been interrupted, they will continue as normal.

Some communications may continue over the old Neustart Digital channels until we finish transitioning remaining services to CHACŌN & CO. If you have questions about your services with Neustart Digital and our transition to CHACŌN & CO., please feel free to contact us at any time via our contact page.

Services to countries outside the United States of America are currently being suspended while we restructure our business. However, we intend to re-introduce our services to the international market soon.

Due to changes in the marketing landscape and adjustments we’ve made with our direction as a company, Search Engine Optimization (SEO) services have been discontinued as of March 18, 2024. However, on-site SEO services for our clients with websites built by CHACŌN & CO. (existing or new after March 18, 2024) and with an active service plan will always have on-site SEO services by default. It is our previous off-site SEO services and on-site SEO services for businesses not hosting with CHACŌN & CO. that have been retired.

Organic Social Media Marketing (SMM) and Management services have been discontinued as of March 18, 2024. However, we do still offer Social Media Advertisement services on platforms such as Facebook, Instagram, YouTube, LinkedIn (for our B2B clientele), and soon Threads later this 2024.

CHACŌN & CO. does not currently offer TikTok advertising services for our clients.

CHACŌN & CO. does not offer a site editing service. However, we do have a variety of web services plans ranging from economical to custom-made designs for a variety of businesses. Schedule a consultation today if you’d like to see how we can serve your business’s needs.

We only host and actively maintain websites created by our firm. However, depending on the build of your website, we may be able to accommodate your website for private hosting with CHACŌN & CO.

CHACŌN & CO. does not currently offer e-commerce website service plans. However, we do intend to do so in the future and will announce that service publicly when it’s available.